SugarCRM vs SalesForce.com – The Facts – Part 3 – Customisation

Introduction As SugarCRM celebrates its 10th birthday, over a decade of innovation has lead to the product becoming a major player in the Customer Relationship Management (CRM) space. Indeed, Gartner now ranks the product in the “Visionary” quadrant (details here). As someone who has kept a close eye on the product over that time, and who runs a company dedicated to supplying and servicing SugarCRM, I have watched the product mature and gain huge ground on its closest competitor – SalesForce.com. So what exactly are the differences between Sugar and SalesForce? Well, funnily enough, the main differentiators are the same now as they’ve always been – price, control andflexibility. But with the release towards the end of 2013 of Sugar 7, we can now add one more item to that list –usability. I’ve already covered the differences in how the two platforms manage your data in my previous post (SugarCRM vs SalesForce.com – The Facts – Part 1 – Data) and I’ve covered the difference in cost in part 2 of this series (SugarCRM vs SalesForce.com – The Facts – Part 2 – Cost) This post deals with how easily you can tailor each system to your own needs. Why Customise? Your business is unique. So, it stands to reason that you’ll want your own CRM to hold different information to another business. At the very least you’ll define your sales stages differently, or the sectors into which you segment your customers. It is highly likely that when you first start up your shiny new CRM system you’re going to want to rename a few labels, change some drop-down...[Read in Full]

SugarCRM vs SalesForce.com – The Facts – Part 2 – Cost

Introduction As SugarCRM celebrates its 10th birthday, over a decade of innovation has lead to the product becoming a major player in the Customer Relationship Management (CRM) space. Indeed, Gartner now ranks the product in the “Visionary” quadrant (details here). As someone who has kept a close eye on the product over that time, and who runs a company dedicated to supplying and servicing SugarCRM, I have watched the product mature and gain huge ground on its closest competitor – SalesForce.com. So what exactly are the differences between Sugar and SalesForce? Well, funnily enough, the main differentiators are the same now as they’ve always been – price, control andflexibility. But with the release towards the end of 2013 of Sugar 7, we can now add one more item to that list –usability. I’ve already covered the differences in how the two platforms manage your data in my previous post (SugarCRM vs SalesForce.com – The Facts – Part 1 – Data) – this post deals with the impact the two systems are going to have on your wallet. Part 2 – How much does it cost? When comparing costs between the two solutions, there is one important fact to bear in mind. You need three separate SalesForce (SF) products to make jut one SugarCRM product. SugarCRM, right out of the box, provides you with features to manage sales, marketing and customer service. With SF, however, you’ll need to buy your team a subscription to at least three (and perhaps more) products. Fortunately, both product websites list some prices – so you can check what I’m going to say here for...[Read in Full]

SugarCRM vs SalesForce.com – The Facts – Part 1 – Data

Introduction As SugarCRM celebrates its 10th birthday, over a decade of innovation has lead to the product becoming a major player in the Customer Relationship Management (CRM) space. Indeed, Gartner now ranks the product in the “Visionary” quadrant (details here). As someone who has kept a close eye on the product over that time, and who runs a company dedicated to supplying and servicing SugarCRM, I have watched the product mature and gain huge ground on its closest competitor – SalesForce.com. So what exactly are the differences between Sugar and SalesForce? Well, funnily enough, the main differentiators are the same now as they’ve always been – price, control andflexibility. But with the release towards the end of 2013 of Sugar 7, we can now add one more item to that list –usability. So here’s a full run-down of the things you should consider if you’ve narrowed your CRM selection down to SugarCRM or SalesForce.com. Part 1 – Where is your data? SalesForce (SF) was certainly a pioneer in the concepts of “software as a service” and “cloud” – long before the terms had gained popular usage. These days, it is common to entrust major organisations to find a home for your data somewhere on the Internet and not to worry too much about where it is physically located. That’s all fine unless… Your industry has regulatory controls over where your data can live You ever want your data back With SF your data is going to be hosted in the US. Not a problem if your a US based company but if you’re located outside of the US that...[Read in Full]