SugarCRM vs SalesForce.com – The Facts – Part 2 – Cost

Introduction As SugarCRM celebrates its 10th birthday, over a decade of innovation has lead to the product becoming a major player in the Customer Relationship Management (CRM) space. Indeed, Gartner now ranks the product in the “Visionary” quadrant (details here). As someone who has kept a close eye on the product over that time, and who runs a company dedicated to supplying and servicing SugarCRM, I have watched the product mature and gain huge ground on its closest competitor – SalesForce.com. So what exactly are the differences between Sugar and SalesForce? Well, funnily enough, the main differentiators are the same now as they’ve always been – price, control andflexibility. But with the release towards the end of 2013 of Sugar 7, we can now add one more item to that list –usability. I’ve already covered the differences in how the two platforms manage your data in my previous post (SugarCRM vs SalesForce.com – The Facts – Part 1 – Data) – this post deals with the impact the two systems are going to have on your wallet. Part 2 – How much does it cost? When comparing costs between the two solutions, there is one important fact to bear in mind. You need three separate SalesForce (SF) products to make jut one SugarCRM product. SugarCRM, right out of the box, provides you with features to manage sales, marketing and customer service. With SF, however, you’ll need to buy your team a subscription to at least three (and perhaps more) products. Fortunately, both product websites list some prices – so you can check what I’m going to say here for...[Read in Full]