"I had a number of consultants working for me on the mortgage processing system. I used them as the primary technical backbone for the project and relied heavily on their expertise in developing and integrating solutions. With good communication skills and a high degree of professionalism and organisation, without the Sugar Refinery consultants, we wouldn’t have been able to produce high pressure software deliveries, on time, every time. I’d use them again." Sean Davin CITP MBCS

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SugarCRM White Papers

The following collection of complimentary white papers are intended to provide useful information to those faced with addressing the types of business issue that SugarCRM can help with.


CRM Best Practice - Optimising the Sales Pipeline This white paper outlines the 5 top inefficiencies commonly found in many businesses. You will learn how to idenitify the causes of these inefficiencies and determine the steps you can take to resolve those issues in your company.

CRM Vendor Pricing - A Comparative Analysis Find your way around the competitive CRM landscape. Identidy the key differences between the vendors offering CRM solutions and compare prices. This useful document will help you to decipher some of the hidden costs of deploying the CRM offerings from various leading firms, and determine which product best suits both your CRM needs and your budget.

Try It, You'll Like It! Ensuring your staff fully embrace a new software solution is recognised as one of the main contributors to project success. This white paper demonstrates how, with the right change management techniques and a well planned training programme, you can ensure end-user adoption and ease the roll-out of a new software solution.

Hitting Your Numbers: Creating Excellence with Commercial Open Source CRM Learn the key reasons why open source CRM can drive performance in your company. This Executive Brief is aimed at addressing the challenges faced by business department leaders.

Five Touch Points With SugarCRM Key Integration Points to Extend the Value of Your CRM System In the modern business world, successful companies maximise their efficiency by connecting together best-of-breed applications. SugarCRM is designed from the ground up for integration. Its open source, standards-based architecture enables applications to be seamlessly integrated with each other. This white paper outlines the five integration touch points which SugarCRM provides and explains their resulting benefits.

Grow Your Business, Not Your Support Costs Just how do you contniue to provide great customer service as your operation and the number of customers you service grows? Find out the strategies that you need to implement a responsive, agile customer support system that helps build a loyal customer base in an efficient and cost-effective manner.

CRM: On-Demand or On-Site? Choose the right deployment option The way companies pay for, deploy and use software has changed radically in recent years. Products such as SugarCRM are leading this revolution by providing both traditional and new software models such as Software-as-a-Service (SaaS). But which way is right for you? Should your company's CRM system be managed by an outside vendor or managed internally by your own IT staff? Download this white paper outlining a decision-making framework to help you decide which delivery option fits your corporate culture, capability and budget.