The Sugar Refinery

Our Story So Far…

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Our Story

After spending over 15 years delivering integrated CRM solutions, within the Financial Services, Broadcasting and Public Sector industries, our MD – Nick Holt – became disillusioned with the licensing costs of some CRM solutions and the slow implementation pace of their associated delivery projects. Searching for alternatives, Nick identified SugarCRM as a best of breed emerging open source alternative and launched The Sugar Refinery in 2007. Since that time, the company has helped service hundreds of companies seeking CRM within the UK with a cost effective solution and rapid development methodology. In 2016 The Sugar Refinery has been acquired by redk, a leading SugarCRM Elite Partner. From here onwards the company will be transitioning, under the umbrella of the redk brand, to become more effective and successful at delivering services to it’s customer base across the United Kingdom.

  • Customer Satisfaction Level 97%
  • Customer Subscription Renewal Rate 92%
  • Required Certifications Completed 100%
  • Level of SugarCRM Competency 100%


Software and Professional Service Sales

Based in London and Edinburgh, our certified sales team have years of product and industry experience. They know that Customer Relationship Management is as much a strategy as a product. Recognising that your business processes are unique is an essential part of working out how Sugar may be adapted to benefit your business.


Delivering Outstanding Solutions

Our implementation team meet and exceed all required official SugarCRM certifications. Lead by Prince 2 accredited practitioners, our team will configure Sugar to meet your individual requirements. With professional support and training, we ensure that your team fully adopt the solution and gain the maximum benefit.
Account Management

Account Management

Working in partnership with you

As you might expect from a business built on supplying a Customer Relationship Management solution, we take managing the relationships with our own customers very seriously. Once you’ve purchased the system, and the implementation team has got you up and running, you can expect regular contact from a dedicated Account Manager.

An Official SugarCRM Advanced Level Partner

Focused on SugarCRM and nothing but SugarCRM since 2007 with a full team of certified SugarCRM professionals.

Working with organisations of all sizes

From small start-ups to large global organisations, we can guide you to the right solution.

Delivering Tailored Sugar Solutions

Adapting the system to suit your unique business needs and integrating with your other business systems.

Supporting thousands of end users

Helping your entire team to gain all the benefits of a innovative, flexible and affordable CRM soltuion.